Powerflex are proud to offer a Lifetime Warranty on the entire range of products they manufacture.
They have taken this decision because of the confidence that they have both in the products and also in the way they have handled any warranty issues in the past.
They have never had a time period based warranty policy because they have always treated issues that customers have had as an opportunity to learn.
Where a problem has occurred due to incorrect fitting, Powerflex have always asked themselves if the reason for the error was due to poor fitting instructions.
When Powerflex have had a part failure they have tried to understand if the part was being used outside of its design parameters, perhaps on a race car running slick tyres. In cases like this, should we be offering a specific motorsport compound?
Like all manufacturing Powerflex have had the occasional material quality issue and in these cases we have always replaced parts without question.
So now we have decided to formalise our open and honest policy and boast about it!
We will replace any Powerflex product that any customer in the world is unhappy with for any reason.
The only conditions that we attach to this Warranty are:
- This Warranty applies to the original purchaser.
- That in the event of an issue you contact us directly at and give as much information as possible to enable us to help you. This will involve giving us details of the installation and any changes made to the car, photos of failed parts and the installation.
- Warranty is restricted to the replacement of the supplied goods, but no consequential loss (e.g. carriage charges, garage labour costs, vehicle recovery, car hire, loss of earnings, etc.) from any resulting problems.
- Any parts used for motorsport/competition purposes or part numbers ending ‘BLK’ are excluded from our lifetime warranty.
What we ask in return is that anyone wanting replacement parts contacts us directly and sends as much information as possible which will help us determine the reason for a problem.